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Download/Read Guest Service in the Hospitality Ind

Read online or Download Guest Service in the Hospitality Industry / Edition 1 (Full PDF ebook with essay, research paper)
by Paul J. Bagdan



Product Details

ISBN-13:
9781118071809
Publisher:
Wiley
Publication date:
11/06/2012
Edition description:
New Edition
Pages:
320
Sales rank:
181,403
Product dimensions:
7.60(w) x 9.30(h) x 0.90(d)

Overview

 

This book adopts a general approach that incorporates various thoughts from different parts of the industry, differing from property to property. It discusses issues and debunks myths about customer service with concepts that are solid and proven in the industry. Furthermore, this new text includes all of the major areas of the hospitality industry as they relate to delivering quality customer service. In addition to a review of the history and overview of guest service, the book goes much further to include other essential topics, including problem-solving, quality tools and assessments, staffing, marketing, and strategic planning.



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